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Refunds

When you get your money back, when you do not, and how to ask.

Draft, not yet reviewed by someone qualified. This page says what we intend. It becomes final, and the store opens, only after a professional has read it.

Last changed: 13 October 2026.

1. The short version

  • If you paid and did not get what you paid for, you get your money back.
  • If you got it, the purchase is final: what the store sells is digital and delivered at once.
  • Ask through Support or support@paradox.ps. A person answers.

2. We refund

  • A payment that was not delivered. If an order shows as paid and nothing arrived to claim in game within a day, tell us. We check the order and either deliver it or refund it in full.
  • A payment taken twice for the same order.
  • A payment you did not make, where someone used your card or account. Tell us at once and change your password.
  • A product that did not do what its description said. Every product's description is on the store page before you buy; if it was wrong, we put it right or refund.

3. We do not refund

  • A delivered purchase you changed your mind about. At checkout you agree that delivery starts at once and that once it is delivered you can no longer cancel for a refund. Bonds are delivered to your account's claims the moment the payment settles.
  • What you did with it in game. A bond traded, sold cheaply, lost or given away is spent.
  • A purchase on an account that is then banned for breaking the rules.
  • A purchase someone made on your account with your password. Keep it to yourself and turn on two-step verification (Security). Where we can see the account was taken over, we treat it as the previous section.

4. How to ask

  1. Open a ticket on Support (category Payment), or email support@paradox.ps from the account's address.
  2. Give the order number from your receipt, or the date and the amount.
  3. We answer within a few days. A refund goes back the way it was paid, through Stripe or PayPal; your bank may take several more days to show it.

Refunds are made by staff with two-step verification and are recorded with a reason; nobody can refund quietly.

5. Chargebacks and disputes

If you dispute a payment with your bank or PayPal instead of asking us, the provider holds the money and asks us for evidence. While a dispute is open, claims from that order are held and the account cannot buy. If the dispute is decided for us, the order stands; if it is decided for you, the order's items are taken back where they can be. Please ask us first: it is faster and it costs nobody a fee.

6. Under 18

Under-18s need a parent's or guardian's permission to buy and confirm it at checkout. A parent who finds a purchase made without permission should write to support@paradox.ps; we look at each case.